Guest Communications Executive
Dubai, United Arab Emirates
Full timeOn-site
Job description
Role Overview
As a Communication Executive, you will play a pivotal role in ensuring seamless communication and operational coordination within a dynamic property management environment. Based in Dubai, you'll work in an ONSITE setting where effective interaction with property owners, guests, internal departments, and external service providers is critical to delivering exceptional service and upholding our brand standards.
Responsibilities
- Manage day-to-day communication with property owners, guests, internal departments, and external service providers.
- Respond to emails, messages, and inquiries promptly and professionally.
- Coordinate with operations, housekeeping, maintenance, and onboarding teams to ensure smooth property operations.
- Follow up on pending requests, maintenance issues, guest concerns, and owner requirements until resolution.
- Communicate property updates, service schedules, operational issues, and progress reports to relevant stakeholders.
- Handle guest complaints and owner concerns professionally, escalating complex issues when necessary.
- Maintain accurate communication records and ensure all relevant updates are documented.
- Coordinate with internal teams to ensure properties are prepared and ready for guest check-in.
- Draft and review emails, reports, notices, and other business communications.
- Ensure communication follows company standards and maintains a positive brand image.
- Support the team in resolving operational issues through effective coordination and follow-up.
Requirements
- Bachelor's degree in Communications, Business Administration, Hospitality Management, or a related field.
- 1–3 years of experience in communication, customer service, coordination, hospitality, or property management.
- Experience in hospitality, holiday homes, real estate, or property management.
- Demonstrated ability to respond to emails, messages, and inquiries promptly and effectively.
- Strong organizational, interpersonal, and problem-solving skills.
- Ability to manage multiple tasks and follow up on outstanding matters until resolution.
- Experience in coordinating with internal teams to deliver operational excellence.
- Attention to detail in maintaining accurate records and documenting updates.